Privacy Policy

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Introduction

This is the Privacy Notice for Avatar Therapy Ltd, 90 Tottenham Court Road, London

As part of the services we offer, we are required to process personal data about our users and their clients. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data.

If you have any concerns or questions please contact us at: enquiries@avatartherapy.co.uk.

Service Users

What data do we have?

So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:

  • Your basic details and contact information e.g. your name, telephone number and email address.

Why do we have this data?

We need this data so that we can provide high-quality support in the use of the service. By law, we need to have a lawful basis for processing your personal data.

We do not share your data with anyone outside the Institution you work for.

Service User Clients

What data do we have?

So that your therapist can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:

  • Your basic details and identification e.g. your name and NHS number

We also record the following data which is classified as “special category”:

  • Health and social care data about you, which might include both your physical and mental health data.

Why do we have this data?

We need this data so that your therapist can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.

We do not share your data with anyone outside the Institution providing the therapy service to you.

Our Website

Our website provides an opportunity to sign up for news and other information about Avatar Therapy. You may unsubscribe at any time by following the “unsubscribe” link in emails sent to you. We will remove your name and email address from our records when you unsubscribe.

Your rights

The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:

  1. You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service;
  2. You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request;
  3. You have the right to ask that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. We retain our data in line with the Information Governance Alliance’s guidelines (https://digital.nhs.uk/data-and-information/looking-after-information/data-security-and-information-governance/codes-of-practice-for-handling-information-in-health-and-care/records-management-code-of-practice-for-health-and-social-care-2016)
  4. You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.
  5. You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
  6. If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.

You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.

If you would like to complain about how we have dealt with your request, please contact: